Why the tile cracked
Before matching a tile we want to know what broke the old one. Much of the basin sits on slab, and a crack in a slab travels straight up through the mortar into whatever is bonded on top. Set a new tile over that and it splits along the same line inside a year or two. Tap the tiles nearby: a hollow sound means the bond let go under tile that is still whole, so the fix is lifting those and setting them back down rather than matching new ones. We check that first and tell you which one you are dealing with.



